Let us answer your questions
Click on the question to get the answer
I have a question or a problem at the technical level, who should I turn to?
You can refer to your user manual. In addition, a technician is available to assist you and answer your questions Monday to Friday between 8:30 a.m. and 4 p.m., at 1-866-618-3280 x 3. For emergencies outside of business hours, contact Central 1-866-618-3280 Post 1 or directly at 1-800-361-9859
How do I add user code to my panel?
Please download your user manual (available here) and follow the steps or contact a technician at 1-866-618-3280 #3
How can I reach you?
Only one number: 1-866-618-3280 for all of Quebec
Extension 1 or directly 1-800-361-9859- Central: in case of false alarm, to test your system
Extension 2 – Sale: Information about our products and services. For a submission.
Extension 3 – Technical service: For any technical questions, question about how your system works, system in trouble
Extension 4 – Accounting: Any questions related to your bill and statement of account, to pay your bill
Extension 5 – Customer Service: General Question, Change Your Call List
Email: One email address: firstname.lastname@example.org
St. John’s Office: 1063 Boulevard D’Iberville. St-Jean in Richelieu, Quebec J2X 4B1
Bromont office: 50 of Gaspé Local B-1. Bromont, Quebec J2L 2N8
Sherbrooke Office: 7388 Bourque Boulevard. Sherbrooke, Quebec J1N 3L2
Can I change my contact list to join in case of an alarm?
Yes, contact us by phone 1-866-618-3280 x 5 or by email email@example.com
Who should I notify if I have an alarm system?
The majority of municipalities have regulations governing register registration for safety systems and licensing. In addition, municipalities issue offences for false alarms, contact yours to find out the regulations that affect you.
Can I receive my invoice by email?
Yes, contact us at 1-866-618-3280 x 5 or email us at firstname.lastname@example.org
How can I pay my bill?
You can make credit card payments with us by phone, through your financial institution, by cheque or in cash at our offices. In addition, we offer the possibility of joining our pre-authorized payment service (on credit card or in a bank account)
You can find us in the list of suppliers on your bank’s website.
Desjardins Fund: Alarmex
Other financial institutions: Groupe Sécurité Alarma
Enter your customer number as a reference number
Products and services
By removing my residential phone line, will it affect my system?
Quite possibly so. It is important to contact us before your phone line is removed, as in the majority of cases it is the mode of communication used for the connection to the alarm center.
What do you offer as products and services?
- Intrusion / Fire / Gas System
- Various detectors (shocks, broken glass, temperature…)
- Access control system
- Sound and visual alarm system
- Complete camera/CCTV system
- Warning device / panic button / medical alert
- Water damage protection
- Installation across Quebec
- Repair/troubleshooting (24hrs/7jrs for our customers)
- Emergency line (for our customers)
- Maintenance service plan (24hrs/7 jrs for our customers)
- Monitoring centre covering all of Canada and the United States 24hrs/7 days, ULC-approved
Visit the site for more information or contact one of our representatives at 1-866-618-3280 x2.
Is it possible to receive alerts from my alarm system?
Absolutely, you can receive live notifications via your cell phone or email. contact one of our representatives at 1-866-618-3280 x2.