Privacy Policy
1. Introduction
Welcome to GS ALARMA. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, submit a form, contact us, request information, or communicate with us by phone, email, SMS, or other communication channels.
By using our website or providing your information, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect, use, store, and process different types of personal information, including:
Identity Data: first name, last name, company name, job title, or similar identifiers.
Contact Data: email address, phone number, mailing address, business address, and any information you provide when contacting us.
Inquiry Data: information related to your alarm security, service inquiry, project interests, estimate requests, appointment requests, service requests, or messages submitted through our forms.
Technical Data: internet protocol (IP) address, browser type and version, device type, operating system, time zone setting, location data, pages visited, time spent on the website, and other technical information.
Marketing and Communication Data: your communication preferences, SMS opt-in consent, email preferences, and records of your interactions with us.
3. How We Collect Your Information
We may collect personal information when you:
- Visit or browse our website.
- Complete and submit a contact form, lead form, estimate request, appointment request, or inquiry form.
- Provide your phone number or email address.
- Opt in to receive SMS/text messages or email communications.
- Contact us by phone, email, SMS, or other communication channels.
- Interact with our website, advertisements, analytics tools, or tracking technologies.
4. How We Use Your Data
We use your personal information for legitimate business purposes, including:
- To respond to your inquiries or service requests.
- To contact you regarding alarm security and related services, appointments, estimates, project information, or follow-ups.
- To provide customer support and manage client relationships.
- To send transactional, informational, or service-related communications.
- To send SMS/text messages if you have provided your consent.
- To improve our website, services, user experience, and marketing efforts.
- To analyze website traffic and understand how visitors interact with our website.
- To comply with legal, regulatory, or contractual obligations.
- To protect our business, website, users, and systems from fraud, abuse, or unauthorized access.
We will only use your personal information when the law allows us to, including where it is necessary to perform a contract, respond to your request, comply with legal obligations, or pursue legitimate business interests.
5. SMS/Text Message Program and Opt-In Consent
If you provide your mobile phone number through our website, forms, booking pages, or other communication channels, you may choose to opt in to receive SMS/text messages from GS ALARMA.
SMS messages may include appointment reminders, follow-up messages, service-related updates, responses to inquiries, estimate or project-related communications, and other business-related communications.
Users opt in by submitting a form, checking a consent box, requesting information, requesting an estimate, booking an appointment, or otherwise providing their phone number and agreeing to receive text messages.
Message frequency may vary depending on your inquiry, appointments, projects, and communication needs.
Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of SMS communications at any time by replying STOP.
You may reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing any product or service.
6. No Sharing of SMS Opt-In Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers who help us deliver support services, such as customer service, communication delivery, website hosting, or CRM support, may be permitted only as necessary to provide our services.
All other use case categories exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.
7. Cookies, Tracking Technologies, and Analytics
Our website may use cookies, pixels, analytics tools, and similar tracking technologies to improve user experience, analyze website traffic, understand visitor behavior, and support our marketing and communication efforts.
These technologies may collect information such as:
- IP address • Browser type and version • Device type • Operating system • Pages visited • Time spent on the website • Referral source • Clicks, interactions, and form activity • General location information
We may use analytics and tracking tools to understand how visitors use our website, measure website performance, improve content, and evaluate marketing campaigns.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.
8. Data Security Practices
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.
These measures may include secure website connections where applicable, restricted access to personal data, use of trusted service providers and secure platforms, internal access controls, monitoring and review of data handling practices, and protection against unauthorized use of our systems.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, respond to inquiries, provide services, comply with legal obligations, resolve disputes, and maintain business records. When personal information is no longer required, we may securely delete, anonymize, or archive it in accordance with applicable laws and business requirements.
10. User Rights and Choices
You have the right to request access to the personal information we hold about you. You may also request that we update, correct, or delete your personal information, where applicable. You may withdraw your consent to receive certain communications at any time.
You may unsubscribe from email communications by clicking the unsubscribe link included in our emails, where available, or by contacting us directly. You may opt out of SMS/text messages at any time by replying STOP.
You may contact us to update your communication preferences, correct your contact information, request access to your data, or ask for deletion of your personal information. To exercise your rights, please contact us using the contact details provided below.
11. Sharing of Personal Information
We do not sell your personal information. We may share personal information only when necessary with trusted service providers, subcontractors, technology platforms, CRM providers, hosting providers, analytics providers, communication service providers, or professional advisors who help us operate our business and deliver our services.
These providers are only permitted to use personal information as necessary to provide services to us and must protect the information appropriately. We may also disclose personal information if required by law, regulation, legal process, or governmental request.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. The updated version will be posted on this page with a revised “Last updated” date.
14. Contact Us
If you have any questions about this Privacy Policy, wish to update your information, unsubscribe, or exercise your privacy rights, please contact us at:
Phone: 1.866.618.3280
Email: info@gsalarma.ca
Website: https://gsalarma.ca