We are committed to respecting the privacy of the personal information we collect. The purpose of this policy is to inform you of our practices regarding the collection, use and sharing of the information you provide to us. By using this Web site, you agree to the terms of our Privacy Policy. If you have any questions, you may contact us at confidentialite@gsalarma.ca.
Scope of application
This Privacy Policy applies to personal customer information collected or used by Alarma Security Group or its partners. The policy applies to all information that Alarma Security Group collects when you interact with Alarma Security Group , for example when you visit our website www.gsalarma.ca, when you use products or services offered by Alarma Security Group, when you purchase Alarma Security Group products or services, when you subscribe to newsletters, when you contact customer service and when you interact with Alarma Security Group as a corporate customer, supplier or business partner, etc. This policy covers all online and offline collection of any type of personal information.
Collections of personal information
We collect information when you register on our website via the order form. This includes, but is not limited to, name, postal address, telephone number, e-mail address and bank details.
Reasons for collecting your personal information
- Online sales of Alarma Security Group products and services;
- Sending information via newsletters, emails or other sources about Alarma Security Group products and services;
- Storage of your preferences for future interactions and communications you will receive from Alarma Security Group;
- Development of products, services and campaigns designed for you and continuous improvement of our customer service and website;
- Improvement of our products and services and authorization to keep you informed about Alarma Security Group news;
- Problem-solving for products and services;
- Sending personalized messages, special offers and advertisements that may be of interest to you based on information you have shared with us as well as information collected via cookies. For more information on how we use cookies.
In the event of interactions with Groupe Sécurité Alarma on behalf of a corporate customer, supplier or business partner:
- Customer relationship management;
- Easier access to information;
- Improved communications;
- Analysis and understanding of customer interactions;
- Implementation of safety programs;
- Support for participation in certification programs;
- Answers to your questions or requests about a product or service.
In addition, we may collect personal information via cookies or similar technologies, including:
- ID of your cookies;
- Your Web browser and device;
- Your approximate geographical location;
- Pages viewed on our website and scrolling;
- Outgoing clicks;
- Interaction with forms.
When you interact with Alarma Security Group on behalf of an Alarma Security Group customer, supplier or business partner, we may collect information, including the following :
- Your name;
- Your e-mail address;
- Your phone number;
- Your business address;
- The name and address of the company you work for.
Forms :
Your personal information is collected on our website through the following forms:
Order forms
We use the information collected for the following purposes:
- Order tracking;
- Information / Promotional offers;
- Statistics;
- Contact.
Interactivity:
Your information is also collected through the interactivity that may be established between you and our Web site in the following ways:
Comments
Correspondence
We use the information collected for the following purposes:
- Information / Promotional offers;
- Statistics;
- Contact us.
Interactivity forms detailed:
- Communications with Alarma Security Group. This information may relate to a product or service and may include the content of your questions or requests;
- Contact an Alarma Security Group customer service representative by e-mail, telephone or mail;
- Order a product or service from Groupe Sécurité Alarma;
- Participation in a promotion, game or contest;
- Participation in a social network activity related to a Groupe Sécurité Alarma promotion, e.g., clicking on “Like” or “Share”;
- Request to receive messages on your phone/mobile device;
- Send us a completed reply card, supplied with your Groupe Sécurité Alarma product;
- Voluntary participation in product tests or surveys;
- When using Alarma Security Group connected services or applications, you may be asked to declare whether or not you wish to share information with Alarma Security Group, e.g., share information about your usage or location;
- Information via cookies placed on your computer or mobile device when you visit our website;
- Listening to social networks: Alarma Security Group may search the Internet for relevant, publicly available content and use it to improve its products or services, solve consumer-related problems and provide targeted marketing.
When you interact with Alarma Security Group as a customer, supplier or business partner:
- Recording purchases;
- Provision of services to Groupe Sécurité Alarma;
- Communication with Groupe Sécurité Alarma;
- Partnership development;
- Access to Alarma Security Group systems or installations;
- Participation in trade fairs, events and promotions;
- Voluntary participation in tests or surveys;
- Call recording: Groupe Sécurité Alarma may record your telephone communications with us for training, quality improvement and compliance purposes.
Sharing personal information
We may share your personal information with third-party service providers to help us provide our services and with emergency partners, solely in connection with the support services we provide, without excluding other service providers, business partners and other third parties, in compliance with applicable legislation.
Alarma Security Group may sell you a product or offer you a service as part of a joint marketing initiative with another company (business partner). The agreements with these business partners contain provisions that limit the purposes for which your personal information may be used and disclosed and that require your personal information to be adequately protected. We will inform you of the existence of this business relationship and the identity of these companies before processing your information in connection with these joint marketing initiatives.
Alarma Security Group may also disclose your information to other companies such as information technology and communications providers, testing companies, information management support partners and other parties with whom Alarma Security Group has the necessary relationship to provide its services.
When you interact with Alarma Security Group as a corporate customer, supplier or business partner, Alarma Security Group may disclose your personal information contained in reports and other materials provided by you and/or your company in connection with your relationship with another business partner and/or supplier.
If the law requires us to obtain your consent or if we consider that your consent is required, we will ask for your consent before sharing your personal information.
Alarma Security Group will only disclose your personal information in accordance with this Privacy Policy or when required by law.
Your rights
Once you have provided us with your personal information, you have a reasonable right of access to that information so that you can update, amend or delete it if legally possible. To do so, you can visit the Alarma Security Group Privacy Policy website at the email address confidentialite@gsalarma.ca where you can thus exercise your rights.
You also have the option of unsubscribing from the commercial messages we send you. We encourage you to keep your personal information and settings complete and up-to-date.
Your preferences
If you don’t want to receive offers or personalized information from us, you can let us know by selecting “unsubscribe” in the emails you receive or by notifying us at confidentialite@gsalarma.ca.
Témoins
You can accept all cookies or only some. If you disable our cookies in your browser settings, you may notice that some sections of our websites will no longer be able to function.
Safety
We take the protection of the personal information you entrust to Alarma Security Group seriously and use appropriate measures to protect this information from loss, unauthorized access, disclosure, alteration or destruction. Alarma Security Group uses a variety of security technologies and organizational procedures to protect your personal information. In particular, we implement access controls, use firewalls and secure servers, and encrypt certain types of data, including financial information and other sensitive data.
Changes to the privacy policy
Our products and services are constantly evolving. As a result, changes may be made to this Privacy Policy from time to time, and we will post any changes on our website.
We will post a notice on our privacy policy information page to notify you of any material changes to this policy and the last date we updated it. We invite you to consult this page regularly to keep abreast of the most recent version.
Changes to the privacy policy will take effect as soon as they are published. If you do not agree to these changes, you will need to change your preferences. Otherwise, by continuing to access our Web site or use our services after such changes become effective, you will be deemed to accept the modified Privacy Policy.
Last update: February 07, 2024