{"id":10169,"date":"2020-07-20T06:16:37","date_gmt":"2020-07-20T06:16:37","guid":{"rendered":"https:\/\/gsalarma.ca\/faq\/"},"modified":"2022-02-06T23:11:50","modified_gmt":"2022-02-06T23:11:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/gsalarma.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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Let us answer your questions<\/h4>

Click on the question to get the answer<\/h2><\/div>[\/vc_column][vc_column el_class=”responsive-no-margin”]
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<\/span> Technique<\/h6>
<\/div><\/div>[vc_toggle title=”I have a question or a problem at the technical level, who should I turn to?”]You can refer to your user manual. In addition, a technician is available to assist you and answer your questions Monday to Friday between 8:30 a.m. and 4 p.m., at 1-866-618-3280 x 3. For emergencies outside of business hours, contact Central 1-866-618-3280 Post 1 or directly at 1-800-361-9859[\/vc_toggle][vc_toggle title=”How do I add user code to my panel?”]Please download your user manual (available here<\/a>) and follow the steps or contact a technician at 1-866-618-3280 #3[\/vc_toggle]
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<\/span> Generic<\/h6>
<\/div><\/div>[vc_toggle title=”How can I reach you?”]Only one number: 1-866-618-3280 for all of Quebec<\/p>\n

Extension 1 or directly 1-800-361-9859- Central: in case of false alarm, to test your system
\nExtension 2 – Sale: Information about our products and services. For a submission.
\nExtension 3 – Technical service: For any technical questions, question about how your system works, system in trouble
\nExtension 4 – Accounting: Any questions related to your bill and statement of account, to pay your bill
\nExtension 5 – Customer Service: General Question, Change Your Call List<\/p>\n

Email: One email address: sac@gsalarma.ca<\/p>\n

Address:
\nSt. John’s Office: 1063 Boulevard D’Iberville. St-Jean in Richelieu, Quebec J2X 4B1
\nBromont office: 50 of Gasp\u00e9 Local B-1. Bromont, Quebec J2L 2N8
\nSherbrooke Office: 7388 Bourque Boulevard. Sherbrooke, Quebec J1N 3L2<\/p>\n

Fax: 450-347-3223[\/vc_toggle][vc_toggle title=”Can I change my contact list to join in case of an alarm?”]Yes, contact us by phone 1-866-618-3280 x 5 or by email sac@gsalarma.ca[\/vc_toggle][vc_toggle title=”Who should I notify if I have an alarm system?”]The majority of municipalities have regulations governing register registration for safety systems and licensing. In addition, municipalities issue offences for false alarms, contact yours to find out the regulations that affect you.[\/vc_toggle]

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<\/span> Billing<\/h6>
<\/div><\/div>[vc_toggle title=”Can I receive my invoice by email?”]Yes, contact us at 1-866-618-3280 x 5 or email us at sac@gsalarma.ca[\/vc_toggle][vc_toggle title=”How can I pay my bill?”]You can make credit card payments with us by phone, through your financial institution, by cheque or in cash at our offices. In addition, we offer the possibility of joining our pre-authorized payment service (on credit card or in a bank account)
\nYou can find us in the list of suppliers on your bank’s website.
\nDesjardins Fund: Alarmex
\nOther financial institutions: Groupe S\u00e9curit\u00e9 Alarma
\nEnter your customer number as a reference number[\/vc_toggle]
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<\/span> Products and services<\/h6>
<\/div><\/div>[vc_toggle title=”By removing my residential phone line, will it affect my system?”]Quite possibly so. It is important to contact us before your phone line is removed, as in the majority of cases it is the mode of communication used for the connection to the alarm center.[\/vc_toggle][vc_toggle title=”What do you offer as products and services?”]Products:<\/p>\n